Pamela Banchy, RN-BC, PMP CHCIO –Vice President, Clinical Informatics & Transformation & CIO
As part of the hospital’s executive team, Ms. Banchy brings clinical insight in providing vision and leadership for developing and implementing information technology initiatives that meet the mission of Western Reserve Hospital. She is responsible for all information system activities including implementation, design, analysis, installation and operations. Recently, Ms. Banchy led the planning, implementation and launch of Western Reserve Hospital’s electronic medical record system and has been guiding all regulatory reporting, expansion and operations of the system. Under her leadership, Western Reserve Hospital was designated as one of only 24 hospitals in Ohio to be named among the nation’s “Most Wired” hospitals, by the American Hospital Association’s (AHA) Health Forum. Ms. Banchy was recently named one of the top “100 Hospital and Health System CIOs to Know” and “130 Women Hospital and Health System Leaders to Know” in Becker’s Hospital Review, and as a “CIO Superstar” in Health Management Technology magazine. She has more than 15 years of Healthcare IT experience, most recently serving as System Director, Clinical Information Systems at Summa Health System, and before that, as Corporate Director, Clinical Systems at University Hospitals of Cleveland. Pam is certified in Nursing Informatics (RN-BC), is a certified Project Management Professional (PMP), and is a graduate of Ursuline College and Ohio Northern University.
W. Sue Kithcart, Director, Clinical Business Op
In her role, Sue leads and manages daily practice administrative and clinical operations while overseeing and directing site managers to facilitate effective, efficient operational workflow, including development of objectives, policies, office budgets and identification of clinical performance targets, metrics and processes. In addition, she monitors and evaluates patient flow, wait times, access issues, productivity and trends to recommend appropriate actions. Sue received her Bachelor of Arts in Project Management from Malone University and has held administrative, consultative, contracting and management positions throughout Northeast Ohio.
Shalini Makkar, Pharm. D., Director of Performance Management
In her role, Shalini identifies and analyzes all processes and measurements to promote overall improvement of the quality of health services provided by physicians, administration, clinical informatics and staff. She oversees clinical quality activities, develops and implements mechanisms to ensure accurate reporting, dissemination of data and performance improvement and ensures an effective quality improvement culture throughout the organization. Additionally, Shalini is instrumental in the organization’s High Risk Care Management program, provides oversight of risk-based/shared savings models, and ensures compliance with CMS quality initiatives. Shalini is a graduate of Wayne State University, received her Doctorate of Pharmacy from Ohio Northern University and has held multiple positions as a pharmacist in Ohio and Michigan.
Heather L. Milicevic – Vice President, Human Resources & CHRO
Ms. Milicevic serves as the Vice President and Chief Human Resources Officer for Western Reserve Hospital, overseeing and planning all human resources functions for the nearly 1,000 employees. Her responsibilities in the role include, but are not limited to, employee benefits, wellness, recruitment, employee engagement, compensation, employee relations and reward systems. An integral part of the Executive team, Ms. Milicevic provides strategic consulting, advising and mentoring for her management peers on employee issues and team building. Recently guiding the institution to both a NorthCoast 99 and Great Places to Work awards, Ms. Milicevic works to implement creative new programs to retain existing staff while recruiting new talent. Prior to her work with Western Reserve Hospital, Ms. Milicevic served in human resource positions with Summa Health System and Cleveland Clinic, and was a finalist for 2015 Archer Award for Human Resources Executive of the Year.
Michelle Miller, Director, Finance and Accounting
Michelle organizes, allocates and oversees financial statements for Unity Health Network physicians and performance program funding in addition to overseeing Premiere Medical Resources and Western Reserve Health System. She is responsible for all Accounts Payable preparation and is the primary contact for insurance coverage and external accounting firms. Michelle is a graduate of the University of Akron, where she earned a Bachelor’s of Science in Accounting, received her Masters of Healthcare in Administration from Ohio University and previously held multiple positions in Finance and Accounting with Premiere Medical Resources.
Carmen Natale, Director, Clinical Business Operations
Carmen Natale serves as the Director of Clinical Business Operations for Unity Health Network where he is responsible for the day to day operations, profitability and strategic planning of the specialty practice division. Carmen has over 20 years of healthcare experience and prior to joining Unity Health Network has held various Healthcare Leadership roles at Summa Health System in Akron Ohio, Cincinnati Children’s Medical Center and OhioHealth in Columbus Ohio. Carmen holds a Bachelor’s Degree from The Ohio State University in Columbus, Ohio and a Master of Science in Industrial Psychology from Springfield College in Springfield, Massachusetts. He also holds certificates in Executive Healthcare Management from Case Western Reserve in Cleveland, Ohio and has received certification as a Six Sigma Black Belt from Villanova University. Carmen is married to his wife Jennifer and has two children, Virginia & Matthew.
Christine R. Orchosky, Director, Health Actuary
In her role, Christine analyzes complex clinical data, turning key findings into strategic recommendations for specific clinical areas, optimizes the clinical use of existing and new sources of electronic clinical data related to population health management, and develops contracting and pricing strategies and leads negotiations with insurance companies, networks and payors.Christine is a graduate of The University of Akron, and has held finance, contracting and accounting positions for a number of Northeast Ohio healthcare industry organizations including Summa Health and Cuyahoga Falls General Hospital.
Kathleen J. Tobasko – Director, Medical Staff Administration
In her role leading the administration of Western Reserve Hospital’s medical staff, Ms. Tobasko is responsible to direct and manage the functions required to support the medical staff organization and ensures the activities of the medical staff organization meets all internal requirements (bylaws, rules and regulations, policies and procedures) as well as compliance with external accreditation standards, state laws and Medicare Conditions of Participation. This includes, but is not limited to, activities associated with credentialing, privileging, meeting management, data base management, legal reviews and other special projects as assigned. As Director, Medical Staff Administration, Ms. Tobasko oversees the physician outreach team and their duties in working with medical professionals that have privileges at the hospital. She previously served as Manager, Medical Staff Services and Physician Relations, Coordinator, Medical Staff Services and Physician Relations and Physician Liaison at South Pointe Hospital. Ms. Tobasko is a Certified Medical Staff Services Professional and a member of the National Association of Medical Staff Services and the Ohio Association of Medical Staff Services.